This document includes the terms and conditions of our privacy policy (“Privacy Policy”) that are followed by all the websites and apps (“site”) that are owned or run by us.
“We”, “us”, “our” or “Skilling.Exchange” mean Skilling.Exchange and our affiliates. “You” or “your” or “user” mean registered user or unregistered visitor on our sites.
Please read this Privacy Policy carefully because by using our site or services, you are agreeing to follow our Privacy Policy. You must be of legal age to accept and agree to this Privacy Policy. If you do not agree to this Privacy Policy, DO NOT USE any of our site or services.
Our privacy commitment: This Privacy Policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it.
Part I – Information Skilling.Exchange collects and controls
We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don’t store credit card numbers (except with your permission and in one of our secured payment gateways).
When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.
Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like Apple, LinkedIn or Google, they’ll pass on your contact information to us. If you engage with our brand on social media, we’ll have access to your interactions and profile information.
What we do with your information
We use your information to provide the services you’ve requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you’re currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyse the information we collect to understand user needs and to improve our websites and services.
We’re required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you’ve requested from us. You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies, but if you do so, certain website features may not work properly.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it. We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.
Information that you provide us
a. Account signup: When you sign up for an account, we ask for information like your name, contact number, email address, company name and country. You’ll also choose a unique username and password. You may also provide more information such as your photo, time zone and language, but we don’t require that to sign up.
b. Event registrations and other form submissions: We record information that you submit when you register for events, subscribe to a mailing list, download materials, participate in contests or surveys, or submit a form to request customer support.
c. Payment processing: When you buy something from us, we ask you to provide your name, contact information, and payment account information. We do not store credit card information ourselves. We use secure payment gateway service providers for payment processing and store any recurring billing information in encrypted format on their secured servers.
d. Testimonials: When you authorize us to post testimonials, we may include your name and other personal information. To update or delete your testimonial, contact us at support@skilling.exchange.
Information that we collect automatically
a. From browsers, devices and servers: the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information.
b. From cookies and tracking technologies: we use temporary and permanent cookies to identify users and enhance experience, and cookies, beacons, tags and scripts to identify visitors, track navigation, gather demographic information, and for targeted engagement. See the Cookie Policy below.
c. From application logs and mobile analytics: clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings, and devices used and their locations.
Information that we collect from third parties
a. Federated authentication: You can log in using supported providers such as Apple, LinkedIn, and Google. These services authenticate your identity and give you the option to share certain personal information such as your name and email address.
b. Referrals: If someone referred a product to you, that person may have provided your name, email address and other personal information. Contact us at support@skilling.exchange to request removal.
c. Reselling partners and service providers: may pass your name, email, company name and other information to us.
d. Social media sites and publicly available sources: when you interact with us on marketplaces, review sites or social media, we may collect such publicly available information, including profile information.
Your choice in information use
You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. You will continue to receive essential notices such as account notifications, security alerts, and payment-related emails. You can disable browser cookies before visiting our websites, and you can choose not to provide optional profile information.
Who we share your information with
Skilling.Exchange and all our affiliates have access to the information covered in Part I. We do not sell any personal identifying information without your consent. Employees and independent contractors have access on a need-to-know basis. We may share your personal information with third-party service providers (marketing and advertising partners, event organizers, web analytics providers and payment processors) and with authorized reselling partners solely to contact you about products you have downloaded or services you have signed up for.
Part II – Information that Skilling.Exchange processes on your behalf
If you handle other people’s data using Skilling.Exchange apps, such as information about learners, your customers or employees, you are entrusting that data to us for processing. If you use a mobile app and give it access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account as long as you choose to use Skilling.Exchange services. After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.
Push notifications: If you have enabled notifications, we will push them through a provider such as Apple Push Notification Service or Google Cloud Messaging. You can manage or deactivate these in your application or device settings.
Part III – General
There are some limitations to the privacy we can promise you. We will disclose personal information if it’s necessary to comply with a legal obligation, prevent fraud, enforce an agreement or usage policies, or protect our users’ safety. We do not currently honour Do Not Track signals; when a universal standard emerges, we will follow it. Third-party websites and social media widgets have their own separate privacy policies.
Children’s personal information
Our products and services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it. If you believe a child under 18 has provided personal information to us, please write to support@skilling.exchange.
Data Protection Officer
We have appointed a Data Protection Officer to oversee our management of your personal information. If you have any questions or concerns about our privacy practices, you can reach out to our Data Protection Officer at dpo@skilling.exchange.
Locations and international transfers
We share your personal information and service data within Skilling.Exchange and our affiliates and with engaged third parties for the purposes described above. By using our products and services or otherwise providing personal information or service data to us, you understand that the processing, transfer, and storage of your information may occur within the United States of America and other countries where Skilling.Exchange operates.
Business transfers
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you, and we will notify you via email or a prominent notice on our website.
Notification of changes
We may modify the Privacy Policy at any time. If we make significant changes that affect your rights, you will be notified through a service announcement or by email. Your continued use after the effective date of changes will be deemed to be your agreement to the modified Privacy Policy.
Cookie Policy
This policy describes how Skilling.Exchange uses cookies and other related technologies (collectively “cookies”) when you interact with us on our site as set forth in the Privacy Policy. By visiting or using our site, you agree that we can use the cookies described here.
What are cookies? Cookies are text files, containing small amounts of information, which are downloaded to your browsing device when you visit a website or application. First-party cookies belong to Skilling.Exchange; third-party cookies are placed on your device by another party through our site.
What types of cookies do we use? Strictly Necessary (essential for site functionality and secure areas), Performance (aggregated/anonymous usage information), Functionality (remember choices such as username or region), and Targeting (deliver more relevant advertisements and measure campaign effectiveness).
How long do cookies stay? Session cookies stay on your device until you stop browsing; persistent cookies stay until they expire or are deleted. You can enable, disable or delete cookies through your browser settings, though disabling them may prevent access to certain parts of our site.